Please allow 19 - 39 days for your order to arrive.
How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase.
When will I receive my refund?
Once the return has been approved, you will receive a confirmation email indicating that the refund will be paid into your account within a few days.
Remember that payments to your credit card always depend on your bank or building society processing times.
What is the deadline for returns?
You can return your item to us within 30 days. Please read our returns policy about returning any items.
How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact us.
Can I track my order?
Yes, you will receive tracking information after your product dispatched so that will let you keep tabs of where your order is at all times.
Can I cancel my order?
As soon as you place your order, we’re on it – we know you need it fast! An order can only be canceled within 24 hours from the time it was placed. After this period, we cannot stop the order and refund the amount back.
What should I do if I receive a faulty item?
In the rare event of receiving an item that does not meet your expectations please contact us.
What should I do if I receive an incorrect item?
If you were to accidentally receive an item that you did not order, please contact us.
Do you cover customs charges?
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by MK Closet. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.